Shipping policy

SHIPPING POLICY
Empire Perfumes ship all orders from Hamilton, Ontario to most provinces of Canada. We currently do NOT ship outside of Canada.

Most in-stock orders are packed and shipped within 24 hours during Monday-Thursday. Orders placed on Friday before 12pm EST are typically shipped the same day, while all other orders after 12pm EST on Friday to Sunday are shipped on Mondays.

The shipping timeline suggested during checkout are only estimations and do not include weekends and holidays. Empire Perfumes is not responsible for any delays caused by the shipping carrier.

Customers can get an accurate timeline of the shipping and delivery by tracking their shipment via email which includes the tracking information for the order.

All shipping fees displayed during checkout are non-refundable. Please verify you've correctly selected the shipping method of preference before you submit for payment.

The selected shipping carrier may get changed from the preferred choice due to location of delivery (remote address or P.O. Box) and can be adjusted by the shipper accordingly.
 

Delivery Attempts

The shipping carrier (i.e. Canada Post) will make one delivery attempt to the address provided. If you are not home, the parcel will either be left at your door OR a notice will be left at your door to pickup the parcel at a designated local postal office or shipping carrier specified on the notice.

The package will be returned back to us by the shipping carrier after several failed delivery attempts or if an incorrect address was provided by the customer during checkout. 

We will then provide you with a refund and subtract the shipping cost both ways from the refund amount once the package has been returned to us. 

 
Can I Change My Order?

If your order has not been processed and you have not yet received a shipping confirmation, we may be able to adjust an incorrectly submitted information regarding your order such as your shipping address, billing information, item, size, quantity OR cancel your order.

Please email us at: info@empireperfumes.com with the subject "Order Change" Or "Cancellation" as soon as possible and we'll make every effort to accommodate your request!

If the order has already been processed for shipment, we will not be able to change any information on an existing order. We also cannot cancel orders after they’ve been processed. We are also no longer liable for the order once it has been shipped and the insurance will be null and void.

We can only successfully provide an address change or issue a refund when we re-receive the order by the shipping carrier. 
 
  • If the shipping carrier successfully re-sends the package back to us, you will be required to pay for an additional address change fee as well as the shipping cost to the correct address.

  • If the shipping carrier successfully re-sends the package back to us, and you have changed your mind, we will provide you with a refund and subtract the shipping cost both ways from the refund amount. 

If your order is deemed missing or lost as a result of an incorrect address entry and we do not receive the package, we will NOT be able to issue a refund.
 

All our products are inspected prior to delivery to ensure they are not damaged. We are not responsible for any lost, stolen or damaged products.