Shipping policy
SHIPPING POLICY
We currently only ship within Canada.
We currently only ship within Canada.
The provided shipping timeline are only estimations and do not include weekends and holidays. Empire Perfumes is not responsible for any delays caused by the shipping carrier.
All orders are shipped from Toronto, Ontario and customers can get an accurate timeline of the shipping and delivery by tracking their shipment via email which includes the tracking information for the order.
All shipping fees displayed during checkout are non-refundable. Please verify you've correctly selected the shipping method of preference before you submit for payment.
Shipping carrier may get changed from the preferred choice due to location of delivery (remote address or P.O. Box) and can be adjusted by the shipper accordingly.
Delivery Attempts
The shipping carrier (i.e. Canada Post) will make one delivery attempt to the address provided. If you are not home, the parcel will either be left at your door OR a notice will be left at your door to pickup the parcel at a designated local postal office or shipping carrier specified on the notice.
The package will be returned back to us by the shipping carrier after several failed delivery attempts or if an incorrect address was provided by the customer during checkout.
We will then provide you with a refund and subtract the shipping cost both ways from the refund amount once the package has been returned to us.