Frequently Asked Questions
We're here to help! Below is a list of frequently asked questions that we've answered for you. If you can't find the answer you're looking for in our FAQ, please reach out to us at firstname.lastname@example.org and we will answer them for you.
We pride ourselves by ensuring that along with our low price, all our fragrances are 100% genuine and authentic. Every fragrance we carry is inspected to ensure they are authentic and that the quality of the fragrance is not modified or compromised in any way. We're committed to ensuring our customers are always fully satisfied with the peace of mind that they are only receiving 100% authentic fragrances from us.
• Testers are fragrances sold without the fancy packaging, typically in a simple white or brown box
• They are sometimes sold with or without the cap and are exactly the same fragrance that you will find in original bottles
• Testers are never sprayed in order to guarantee the quality of the fragrance is not affected
• They are great for personal use if you want to save on the fragrance and don't mind the packaging
• May not be suitable for a gift, in which case we recommend purchasing the standard fragrance which comes sealed with a presentable packaging and box
• Unboxed is a variation of a tester fragrance that is sold without any box or packaging and may or may not come with a cap
• We carefully package these items in bubble wrap for sale and provide extra care when shipping
• Discontinued fragrances are fragranced that can longer be bought in stores and are generally very difficult to find in the market
• If you've been looking for a fragrance that you can no longer find, search our discontinued collection here
Testers and Unboxed fragrances are all FINAL SALE.
If your order has not been processed and you have not yet received a shipping confirmation, we may be able to adjust an incorrectly submitted information regarding your order such as your shipping address, billing information, item, size and quantity. Please email us at: email@example.com with the subject "Order Change" Or "Cancellation" as soon as possible and we'll make every effort to accommodate your request!
If the order has already been processed for shipment, we will not be able to change any information on an existing order. We also cannot cancel orders after they’ve been processed. Once the order has been shipped we are also no longer liable for the order and the insurance will be null and void.
We can only successfully provide an address change or issue a refund when we re-receive the order by the shipping carrier.
If the shipping carrier successfully re-sends the package back to us, you will be required to pay for the additional shipping fee at the correct address.
If the shipping carrier successfully re-sends the package back to us, and you have changed your mind, we will provide you with a refund and subtract the shipping cost originally paid from the refund amount. For more information on how to initiate a refund please visit our Returns & Refunds help page here.
We currently only ship within Canada. However, we will soon be expanding and be providing shipping options to our friends south of the border in the USA.
All orders are processed within 24 hours and shipped within 1-2 business days.
Delivery time may vary depending on destination and your method of delivery with Canada Post. All orders are shipped from Toronto, Ontario and orders will typically be delivered within 2-8 business days.
Once the order is shipped, delays may occur by the shipping carrier which are out of our control.
For more information on determining the status of your package, use the tracking information you received in your order email or contact the shipping carrier directly. You can also send us an email and we will be happy to look into it for you.
Returns & Exchanges